How to Reach Us

Email: service@uasvzmm.com

Phone: +86 4552965544

Hours: Monday–Friday, 9:00 AM–6:00 PM PST

We generally aim to respond to customer inquiries within 1–2 business days.

What to Include

Please include your order number, the email used at checkout, a clear description of your question or issue, and relevant photos or videos where appropriate.

Shipping & Tracking

Most in-stock orders are processed within 1–3 business days after payment authorization.

Estimated U.S. standard transit is generally 5–12 business days after dispatch.

Shipping options and charges are displayed at checkout. Tracking may take approximately 48 hours after label creation to show initial activity.

Returns & Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact us before sending merchandise. The correct return warehouse address will be provided after an approved return request.

Preference-based returns are generally returned at the customer's shipping cost.

Approved returns are normally inspected within 5 business days after receipt. Refunds are issued to the original payment method within 1–3 business days after approval.

Changes & Cancellations

Change or cancellation requests should be submitted within 12 hours after purchase.

Requests cannot be guaranteed after processing, fulfillment or shipment preparation begins.

No separate cancellation fee is charged merely for submitting an eligible request.

Privacy Requests

For access, correction, deletion or other privacy questions, contact service@uasvzmm.com.

Identity verification may be required depending on the request and applicable law.